About TechSmith

Our mission:

We empower people to create remarkable videos and images that help share knowledge and information. TechSmith screen capture software and solutions are perfect for anyone who wants to create and share images and videos for better training, tutorials, lessons, and everyday communication.

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Our customer-first approach

Our products are easy to use by people who are not content creation experts. We know creating digital content to teach, train and explain concepts can be time-consuming. And learning new software can be intimidating. That is why we are focused on creating easy-to-use software, along with providing expert training resources and unmatched support to our customers. Our customer-focused approach has made TechSmith the predominant choice for efficient and effective image and video creation in corporate and academic settings, especially for first-time digital content creators.

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Customer care

What makes TechSmith different?

TechSmith creates easy-to-use software and provides unmatched support — always putting our customers first

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Patrick | Senior Customer Care Specialist

One thing that really drew me to the company was the people. The senior leadership being hands-on and approachable is something I appreciate the most, and it has an amazing trickle-down effect. This makes communication possible across the entire company. In turn, this allows customer-facing individuals like myself to better communicate with our TechSmith customers.

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Micah | Technical Support Specialist

TechSmith has changed the way I view support. With a heart for serving their customers, TechSmith not only enables me as an employee to better serve the user, but also creates so many opportunities to help enrich the user experience. From free webinars to live-agent chat support, TechSmith has really shaped my view of how companies should be taking care of their customers.

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Ashlie | Customer Care Team Leader

I have always been part of the Customer Care Team, which is where my heart belongs! We are always striving to do whatever we can to make things easier for our customers to access what they need and self-serve, but we do our best to be available for them when they need us! Being able to make changes based on our customer’s needs is definitely one of my favorite parts of working at TechSmith (but working with the awesome people here is hands-down #1!)

Brandon | Technical Support Specialist

I really lucked out with TechSmith. From day one they have treated me more like family than just an employee. There’s a genuine sense of teamwork here, and it’s clear that everyone is truly invested in each other’s success. Whether I’m assisting a customer with a tough issue or collaborating with my coworkers, I always feel like I’m making a difference. Its rare to see a company put both its customers and employees first and that fact alone makes me proud to work here.

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Cameron | Senior Customer Care Specialist

I create both internal and customer-facing documentation, and my main focus and knowledge base is our customer account system. Being on the Customer Care team also means that I get to work with other teams frequently to provide direct customer feedback, so we can constantly improve our products and processes. Watching those positive changes happen is my favorite part of working at TechSmith.

Matthew | Technical Support Speacialist

I have been a member of TechSmith’s Technical Support Team since 2022. Part of my role includes facilitating communication and collaboration across various departments. My ability to bridge gaps and ensure that all teams stay informed and aligned has been invaluable. My expertise and proactive approach are essential to maintaining our high standards of service and support. I am dedicated to ensuring that our customers’ needs are met efficiently and effectively.

Looking for our leadership team? Meet them here.

TRUSTED BY TEAMS AT

100% of Fortune 500 Companies

Don’t take our word for it

Real reviews from real customers.

When I have had questions, the TechSmith customer service people are informed, courteous and just plain great.

JudyAnn TechSmith Customer

Excellent customer service. I couldn’t believe how easy it was to get a response from them and and the speed with which my situation was resolved.

Richard TechSmith Customer

Integrated tech support and actual contact with humans was all first rate.

Ronald TechSmith Customer

Global company with humble roots

Founded in 1987, TechSmith has experience that startups lack. To date, billions of images and videos have been created with TechSmith’s products by more than 73 million people across more than 190 countries.

Bill Hamilton founded this company that creates world class software. Read more about our founder here.

Our flagship brands

Snagit

Create images and videos to give feedback, create clear documentation, and show others exactly what you see.

Learn More

Camtasia

Record your screen and edit videos with a powerful, yet easy-to-use video editor to create professional-looking videos.

Learn More

Audiate

Text-based audio editing makes it easy for anyone to edit audio, and saves even professionals tons of time.

Learn More

Trademark Information

All-In-One Capture, Camtasia, Camtasia Knowmia, Camtasia Studio, Coach’s Eye, Coach’s Eye +, DubIt, EnSharpen, Enterprise Wide, Jing, Knowmia, Morae, Rich Recording Technology (RRT), Screencast, Screencast.com, ScreenChomp, Show The World, SmartFocus, Snagit, TechSmith, TechSmith AppShow, TechSmith Fuse, TechSmith Loop, TechSmith Knowmia, TechSmith Screencast, TechSmith Smart Player, and TSCC are either registered marks or marks of TechSmith Corporation in the U.S. and/or other countries. This list is not a comprehensive list of all TechSmith Corporation marks. The absence of a name/mark or logo in this notice does not constitute a waiver of any intellectual property rights that TechSmith Corporation has established in any of its product, feature or service names/marks or logos. All other marks are the property of their respective owners.